Your privacy is not just a legal obligation for us — it is a genuine commitment. pb9 protects all your personal information to the highest security standards so you can play with complete peace of mind.
Six layers of data protection ensuring your personal information never falls into the wrong hands.
All data transmitted between your device and pb9's servers is protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia. No third party can intercept your information while in transit.
Pb9 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary, and all data processing is carried out in accordance with applicable legal requirements.
Pb9 does not sell, rent or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you and we never monetise it.
PB9 member data is stored in high-security data centres with strictly restricted physical access. The member database is fully segregated from the company's operational systems, with daily encrypted backups.
Every pb9 member has the right to access, amend, download, or request deletion of their personal data at any time via account settings or by contacting our support team directly.
In the event of any security incident involving your data, pb9 is committed to notifying affected members within 72 hours and taking immediate remedial action in accordance with our incident response procedures.
Pb9 is an online entertainment platform operating in Malaysia, committed to protecting the privacy of every individual who uses our services. This Privacy Policy is carefully drafted to meet the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards in personal data management.
We understand that your trust in pb9 starts with the confidence that your personal information is handled with the utmost care. That is why we go beyond mere legal compliance — we cultivate a culture of privacy embedded in every aspect of our operations, from product development through to our support team's daily interactions with members.
This policy applies to all users of the PB9 platform, including the official website at pb9.onl, Android and iOS mobile apps, and all related services provided by PB9. If you access the PB9 platform through any channel, this Privacy Policy applies to you.
Pb9 practises the principle of data minimisation — we only collect information that is strictly necessary to provide you with a safe, transparent and high-quality service. No excess data is collected purely for analytics or commercial purposes without a clear justification.
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number (MyKad) | Identity verification, KYC, legal compliance |
| Contact Information | Phone number, email address, state of residence | Account communications, security notifications, support |
| Financial Information | Bank account number, bank name, e-wallet details | Secure deposit and withdrawal processing |
| Verification Documents | MyKad photo, bank statement (if requested for KYC) | Identity verification and AML compliance |
| Account Information | Username, password (encrypted), security questions | Account management and security |
When you use the PB9 platform, our systems automatically record certain technical information required to deliver a smooth and secure user experience:
Every piece of data we collect has a specific and legitimate purpose. pb9 uses your personal data for the following purposes, all of which are aimed at enhancing your experience or fulfilling our legal obligations:
Pb9 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with specific parties in order to provide our services:
We work with carefully selected third-party service providers for specific purposes such as payment processing, identity verification, cloud computing and technical support. All partners are bound by strict data protection agreements and are only permitted to process your data for the defined purposes.
Pb9 will disclose personal data when required by law, court order or a lawful request from Malaysian government authorities. In all such cases, we will only disclose what is strictly necessary and will endeavour to notify you in advance unless prohibited from doing so by law.
Should pb9 be involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of that transaction. You will be given advance notice and have the option to opt out before your data is transferred to the new entity.
Pb9 continually invests in the latest security infrastructure to ensure your data remains protected at all times. Our security approach is multi-layered — from data encryption through to strict internal access controls.
Access to members' personal data within the PB9 organisation is restricted on a "need-to-know" basis — only staff who require access to perform their duties are granted permission. All staff access to member data is logged and audited regularly.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that PB9 fully respects. Below is a summary of your rights and how to exercise them:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request prompt correction via your account settings or by contacting support.
You may request the deletion of your data, subject to legal obligations and minimum financial record retention requirements.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
You have the right to receive your data in a machine-readable format (JSON/CSV) for transfer to another platform if needed.
Where processing is based on your consent, you may withdraw that consent at any time without affecting core services.
To exercise any of the above rights, please contact pb9's Data Protection Officer via email at [email protected] with the subject line "Privacy Rights Request". Please include your full name and account number to facilitate processing. We will verify your identity before processing any request to protect your account security.
Pb9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Ensures the platform's core functions run correctly, including login sessions, security and language preferences | Session / 30 days |
| Functional Cookies | Remember your preferences such as display settings, preferred language and saved login details | 90 days |
| Analytics Cookies | Help us understand how users interact with the platform in aggregate for improvement purposes | 12 months |
| Security Cookies | Detect suspicious login activity and protect against CSRF attacks and session forgery | Session |
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the PB9 platform. For analytics and functional cookies, you may opt out via the privacy settings in your account.
Pb9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory obligations.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Pb9 strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal data from underage children or minors.
All account registrations require age verification through a strict KYC process. If we find that a child's personal data has been collected without parental or guardian knowledge, we will immediately take steps to delete that data and close the account.
If you are a parent or guardian and have reason to believe your child under 18 has registered on pb9, please contact us immediately at [email protected] and we will handle the matter with the highest priority.
Pb9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or improvements in how we protect your data.
When significant amendments are made, we will notify you through one or more of the following methods:
We encourage you to review this Privacy Policy periodically. Your continued use of the pb9 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and withdraw your balance before the amendments come into force.
We welcome any questions, concerns or feedback regarding this Privacy Policy and the handling of your personal data. The pb9 Data Protection Team is ready to assist you in both Malay and English.
For official complaints regarding data protection, you may also contact the Department of Personal Data Protection (PDPD) Malaysia as the relevant regulatory authority.
Over 100,000 members in Malaysia have trusted pb9 as their online entertainment platform of choice. Your data is secure, your gaming is enjoyable.